Rented a car but I didn't do that

Based on this article by Kris Van Cleave at CBS News.

As millions of Americans prepare for Labor Day travel, rental car companies like Hertz are implementing AI-powered scanners to inspect vehicles for damage, sparking concern among consumers and lawmakers. Customers have reported receiving surprise bills for hundreds of dollars for minor damages they didn't notice, leading to complaints that the automated system feels extortive and lacks transparency.

In its defense, Hertz claims the technology replaces a subjective manual process with precision and objectivity, giving customers greater confidence that they will not be charged for pre-existing damage. The growing number of complaints has now prompted U.S. lawmakers to demand answers from Hertz regarding the fairness of the technology and its associated fees.

Check out the article here.

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